Frequently Asked Questions
Everything you need to know about shopping with GearDockGH.
How long does delivery take?
We deliver within 24-48 hours in Bolgatanga and 3-5 business days nationwide across Ghana.
What payment methods do you accept?
We accept MTN MoMo, Vodafone Cash, AirtelTigo Money, Visa, and Mastercard.
Are your products genuine?
Yes — every product is sourced directly from authorized distributors and verified before listing. We never sell refurbished items as new.
What is your return policy?
We offer a 7-day return window for products that arrive damaged or defective. Items must be in original packaging.
Do you offer warranty?
All products come with the manufacturer warranty. We also provide direct support if anything goes wrong.
Can I pre-order items that are out of stock?
Yes — visit our pre-order page to reserve items. You pay a deposit and we notify you when the product arrives.
Do you deliver outside Bolgatanga?
Yes, we deliver nationwide across Ghana. Shipping costs and timelines vary by location.
How do I track my order?
After placing your order, you can track it from your account dashboard or reach out to us on WhatsApp for updates.
Can I pay in installments?
Currently we accept full payment or deposit-based pre-orders. Installment plans may be available in the future.
How do I contact customer support?
The fastest way is via WhatsApp — tap the green button on any page. You can also email us or DM on social media.